How To Delete An Ashley Madison Account? [in 2023]

Written by: John Branson
Last updated:

You’ve either decided your Ashley Madison subscription isn’t worth the money, won’t help you find your match, or you’re satisfied and no longer need the service. Whatever the reason may be, you’d like to get rid of your Ashley Madison account but don’t know how. This article walks you through the necessary steps.

How To Delete An Ashley Madison Account?

If you no longer need or want your Ashley Madison account, there are a few simple steps you need to follow in order to delete it. It’s recommended that before deleting your Ashley Madison account, you delete all your pictures and bio information from your profile.

This lends a double layer of security when it comes to your information being leaked from deleted Ashley Madison accounts. The site has safeguard in place to prevent this from happening but for peace of mind, you may also want to delete the information personally. Now, on to deleting the account.

First, look for the three horizontal lines on the top left-hand corner of your screen and click on it to open a menu and select “settings” from that menu. This will open multiple tabs; select the “account” tab. This will bring up more choices for you to choose from. Selecting the “delete” option will permanently delete your account with Ashley Madison.

What Happens When You Delete An Ashley Madison Account?

By deleting your Ashley Madison account, you erase any information the site has regarding you and removes you from search results on the site. This includes profile, messages, and photos. Once that information is gone, there’s no way to get it back and you can’t reactivate your account.

Deactivating vs Deleting Your Ashley Madison Account – the Differences

If you need to take a break from Ashley Madison but aren’t quite ready to get rid of your account, you can deactivate it instead.

Deactivating the account removes you from search results on the site and hides any information on your profile from other users.

The difference between the two is that you can reactivate a deactivated account at a later time if you so desire to while deleting the account is permanent.

Can’t Delete Ashley Madison Account

If you’re having issues deleting the Ashley Madison account, you’re not alone. Here are some common reasons you may be having difficulty deleting your Ashley Madison accounts and what you can do about them.

One reason is you can’t delete your Ashley Madison account from phones. You have to delete the account from a laptop or desktop computer so if you’ve been trying to delete the account via your phone, it’s a simple fix. Repeat the process using your laptop. If that still doesn’t work, email .[email protected] for further support or to ask them to remove the account from the site themselves.

If none of those things work, you don’t have access to login information or a computer, you can contact Ashley Madison in a formal letter requesting your Ashley Madison account be removed. It’s recommended you hire a lawyer to so the wording is professional and legally appropriate for the request. Though this may seem drastic, we do suggest taking this step because people have had difficulty getting the answers they need from customer support.

If your requests for assistance deleting your Ashley Madison account are met with conflicting information, dropped or ignored calls, or excessive amounts of phone tag, it may be wise to have a legal representative step in. They will be better able to recognize evasion and know how to address it in a way the company can’t avoid.


Whatever the reason is for wanting to step back from the Ashley Madison site, there are ways to get rid of your account. Just need a break? Deactivate the Ashley Madison account and no one will be able to locate you until you’re ready to get back into the game. Completely done?

Delete the Ashley Madison account and there will be no history, pictures or information regarding you on their site, nor will you be able to reactivate the account at any time. There are many reasons to sign up with Ashley Madison and just as many to delete the Ashley Madison account. The process is easy and will ensure your information is safe as it was when you first signed up and throughout your usage of the site.